Withdrawal and Renewal of Certificate

Withdrawal of certificate

Before the first start of Certification Wizard, please, control your computer settings according the suggestions placed here. Please, read also advices about Security.

If you have already visited your KB branch and concluded appropriate contract, you can withdraw your certificate in Certification Wizard.

Launch Certification Wizard, choose the type of your certificate and click on I want to get certificate. In newly opened window enter your client identification number which can be found in the contract. Also enter your one-time password for certificate withdrawal which you received via SMS.

After finishing all necessary steps you can immediately start using KB direct banking services Mojebanka, Profibanka and Direct Channel.

Renewal of certificate

Personal and company certificate is valid for 2 years.

You can renew the validity of certificate electronically within 30 days before the expiry date.

Launch Certification Wizard, choose the type of your certificate and click on I want to extend certificate validity. Then follow the instructions on the screen.

You will be informed on oncoming expiry by pop-up window every time when logging-in the Mojebanka, Profibanka and Direct Channel services within 30 days before the expiry date.

In case you do not renew the certificate validity before the expiry date, it will be necessary to visit your KB branch personally and to make a new certificate.

In case of urgency please call our hotline on 955 551 556.

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