Frequently asked questions

General

What is the deadline to make a payment?

Deadline for sending the payment depends on type of the payment. More details could be found here. Also all payments are included into multi-round processing which means that in case of insufficient balance we are trying to proces payment repeatedly.

Clearing rules - standard due date (instant)

  • If funds are insufficient during the first round of processing an online order with a standard due date, its status will be set to "pending" and the order will be automatically added to multi-round processing so it can be included in further processing rounds (rounds will be same as for advance due date).
  • If an order is not recorded in any of the rounds due to insufficient funds, its status will be set to "pending" and it will be processed in the next rounds.

For further information look at Multiround proccessing.

Searching in rollboxes

It is possible to search accounts and templates by fulltext search – i.e. if you want to find template names as „Karel123“, you write letter „K“ or write numbers „123“

How do limits work on non-business (non-banking) days?

Non-business days (such as Saturdays and Sundays) together with the following Business day (such as Monday) are considered a single Business (working) day. User limits and subject limits are restored on Business (working) days at approx. 8:30 pm, according to the actual closing of the day by the bank system.

How can I make payments to the debit or credit of a term account?

Payment orders can be created from a current account to a term account (this must be executed on the due date of the term account). An unlimited number of operations can be performed to the credit of a term account and up to one debit operation to the debit of the term account can be performed within the framework of the whole bank, regardless of the method through which it was created.

A payment to be credited or debited to a term account on the maturity (roll-over) date of the deposit can be executed only within the framework of a single subject, while both these accounts must be in the same currency. It is possible to enter a payment order between two term accounts (however, both accounts must mature on the same date and again, the procedure can only be done on this maturity date).

Other rules:

  • it is not possible to transfer interest from a term account
  • it is not possible to close a term account by transferring the balance
  • it is not allowed to deposit money in a term account that is overdue

How are orders with advance due dates processed?

Orders with advance due dates are displayed on the Entered orders screen - list with "pending" status until the due date. On their due dates, orders are processed using the multi-round processing system and their status will change. The subject's daily limit and user's daily limit are decreased at the moment of sending the order to the bank. On the due date, new checking of limits is no longer executed. This means that much more than the subject's daily limit (or user's limit) can be paid from administered accounts when several orders with the same due date accumulate.

Where can I see terminated and cancelled standing orders?

Cancelled and terminated standing orders will be displayed for 31 days from the date of termination (cancellation) in the Standing orders - modification history.

Unprocessed payments from standing orders are displayed in the Unprocessed payments

How is the standing order amount checked against the daily user account limit and daily limit of the subject?

The amount is checked against the total user account limit and total daily limit of the subject. These limits are not decreased by the standing order amount.

Will standing orders which were not paid on their due dates due to insufficient funds be executed later?

If a standing order is not entered on the due date successfully, the attempts for its entry will continue in the course of the next two business days. Most commonly, the reason for unsuccessful entry of standing orders consists in insufficient funds on the account. The number of repeated attempts will depend on the standing order frequency:

  • Daily frequency – no repeated attempts
  • Weekly frequency – for next single business day
  • Fortnight (14 days and more) frequency – for four consecutive business days

One attempt a day is made (in the evening). If, in the period of repeated attempts, the standing order fails to be entered (e.g. because of insufficient funds on the account), we will reject it.

What is the multiple / multilevel autorization?

Multiple or multilevel authorization means that signatures of two or more users are required for the processing of payment orders.

If multiple/multilevel authorisation is set, the following applies for the creation or changing of a standing order:

  • Account owner – a natural person (individual) always provides authorisation himself/herself
  • Account owner – a natural person (entrepreneur) always provides authorisation himself/herself
  • Statutory representatives and authorised users always perform authorisation according to rules of multiple/multilevel authorisation, regardless of their limits in accounts

A requirement for creation of the direct debit agreement is a subject to multiple/multilevel authorisation according to the following rules:

User

The owner has not set multiple/multilevel authorisation

The owner has set multiple/multilevel authorisation

Owner - natural person – individual Able to fully authorise individually. Able to fully authorise individually.
Owner - natural person - entrepreneur Able to fully authorise individually. Able to fully authorise individually.
Statutory representative/chairman - legal entity Able to fully authorise individually up to his/her total daily account limit. When exceeding the account limit, the request is saved in the "awaiting authorisation" status. The request is always subject to multiple/multilevel authorisation.
Authorised person Able to fully authorise individually up to his/her total daily account limit. When exceeding the account limit, the request is saved in the "awaiting authorisation" status. The request is always subject to multiple/multilevel authorisation.

How are orders with advance due dates processed?

Orders with advance due dates are displayed on the Entered orders screen – list with "pending" status until the due date. On their due dates, orders are processed using the multi-round processing system and their status will change. The subject’s daily limit and user’s daily limit are decreased at the moment of sending the order to the bank. On the due date, new checking of limits is no longer executed. This means that much more than the subject’s daily limit (or user’s limit) can be paid from administered accounts when several orders with the same due date accumulate.

Can I collect money to the credit of a current account in foreign currency?

Yes, a current account in foreign currency can be credited within Komerční banka (i.e. the account which the direct debit is collected from must be in KB).

Why can’t I collect money to the credit or to the debit of a term account on its due date?

Because term accounts are not intended for regular sending of payments, it is not possible to collect money to the credit of a term account, or to permit direct-debiting from a term account to the credit of other accounts.

Is the direct debit order amount checked against the remaining daily user account limit and remaining daily limit of the subject?

No, these limits are not checked and they are not decreased by the order.

How do I get a tax document for topping-up credit?

A tax document for the executed payment can be ordered using the operator’s call centre or directly at the appropriate operator’s point of sale.

Can I top-up the pre-paid card of a foreign operator?

No, credit can only be topped-up for pre-paid cards of Czech mobile operators.

What should I do if the pre-paid card credit is not topped-up?

First check the status of the top-up order on the Entered orders screen. If the status is "recorded" and the card has still not been topped-up, contact customer service of the mobile operator.

How can I change the account for SIPO payments?

For technical reasons, a request for SIPO payment cancellation cannot be sent to Česká pošta simultaneously with a request for setting up SIPO payments related to the same payer personal number. If you want to change the account from which Česká pošta performs direct debit of SIPO payments, proceed as follows:

  1. Cancel the SIPO agreement.
  2. Make one cash payment at a Česká pošta counter, or make another payment type specified in the cash payment document sent by Česká pošta.
  3. Create a new SIPO agreement.

It is necessary to observe deadlines valid for submitting Cancel SIPO agreement and Set up SIPO agreement requests.

Example:

  • On the 10th of January, the user cancels a SIPO agreement
  • On the 24th of January, Komerční banka sends the request for cancellation of the SIPO agreement to Česká pošta, i.e. the payment will not be made in February.
  • On the 28th of January, the user sets up a new SIPO agreement.
  • On the 24th of February, Komerční banka sends a request to set up a SIPO agreement to Česká pošta, i.e. the first payment from the new account will be made in March.
  • the February payment will be made on the basis of the cash payment document sent by Česká pošta.

What are deadlines to submit cancellation requests for SIPO agreement to Česká pošta, s. p.

On the 24th day of each month, Komerční banka submits cancellation requests for SIPO agreements to Česká pošta. If the 24th day of the month is not a Business day, the date is shifted to the nearest previous Business day. In order for the SIPO payment to not be carried out in the next month, the request for cancelling the SIPO agreement must be submitted to Komerční banka one Business day before sending of the request to Česká pošta. The business day ends at 8:30 pm.

Example 1:
The 24th February is Saturday (not Business day). On Friday 23rd of February (i.e. the nearest previous Business day), Komerční banka submits cancellation requests for SIPO agreements to Česká pošta. In order for the SIPO agreement to not be carried out in the next month, the request for cancelling the SIPO agreement must be submitted to Komerční banka by Thursday 22nd February, 8:30 pm at the latest.

Example 2:
The 24th March is Wednesday. It is a Business day, therefore Komerční banka submits cancellation requests for SIPO agreements to Česká pošta. In order for the SIPO payment to not be carried out in the next month, the cancellation request for the SIPO agreement must be submitted to Komerční banka by Tuesday 23rd March, 8:30 pm at the latest.

What is the deadline to submit set up or change requests for direct debit mandates for O2 Czech Republic a.s.

On the 25th day of each month, Komerční banka submits set up requests for direct debit mandates for O2 Czech Republic a.s. If the 25th day of the month is not a Business day, the date is shifted to the nearest previous Business day. In order for the first payment for landline / internet to be carried out in the next month, the request to set up a direct debit mandate must be submitted to Komerční banka one Business day before sending the request to O2 Czech Republic a.s. The business day ends at 8:30 pm.

How many templates can a user enter?

Up to 30 templates are recommended.

Is it possible to change data entered in an order from a template before submitting?

Yes, data can be changed. Using a template will only change values in the fields of the order.

Information about conversion transactions

If a user enters a conversion transaction, the bank will use the exchange rate valid at the moment of effectiveness of the order, even in case it is settled within multi-round processing. The time of acceptance of the payment order by the Bank has no influence on the used exchange rate. For recording, the exchange rate valid at the moment of accounting of the order is used, so it could differ from the rate valid at the time of acceptance of the order. This means in case of insufficient funds during the day, when the order enters multi-round processing, the order can be recorded with a rate different from the rate valid at the moment of entering the order. If the user does not want to record the order with the later rate, he/she can cancel the payment in the status of awaiting processing and create it later, when there are sufficient funds in the account. A valid exchange rate list is available on the www.kb.cz website or directly in services of direct banking. The bank will account (settle) conversion transactions with future due dates and conversion transactions entered on the due date earlier than the beginning of a business day on their due date – using the exchange rate valid at the moment of processing, usually after 8:00.

Notifications - Can other users access addresses I have defined?

No. Each user can only see the addressees he/she has defined.

Notifications - Can an addressee be used in multiple notifications?

Yes. It is possible to use an addressee repeatedly in various types of notifications, including a single notification of payment.

Multi-round processing of orders - what it is?

The following online orders can be included in the multi-round processing system:

  • Orders with the current due date, which were not recorded immediately after signing by the user due to insufficient funds,
  • Orders with a future due date, which were not recorded immediately on their due date.
  • It applies for the non-conversion domestic payments that if such payment fails to be entered on the due date, the attempts for its entry will continue repeatedly in the course of the next two business days. If, even in the last round of the second business day, the payment is not successfully entered, it will be rejected.

In such cases, these unrecorded payments will be marked with the “pending” status until the next round of processing. During processing, the order status is “being processed”. If sufficient funds are found in the client’s account during any of the rounds, the payment will be duly recorded and the order status will change from “being processed” to “recorded”.

If sufficient funds for recording the payment are not found in the payer’s account even in the last round of processing (depending on the payment type), the payment will be rejected and the order status will change from “being processed” to “rejected”.

Processing rules – a future due date
  1. When an online order with a future due date is entered, its status is “pending”.
  2. On their due dates, orders will be processed in the following rounds:
  • Multi-round processing of outgoing payment orders in CZK without currency conversion and outgoing payment orders in FC without currency conversion takes place on Business Days from 0:20 to 23:50 hrs; all orders in CZK, all orders in FC (without conversion), SEPA payments (without conversion) and outgoing foreign payments (without conversion) will be recorded immediately following the end of night-time processing at least at hourly intervals.
  • Orders in CZK, orders in FC and SEPA payments and outgoing foreign payments will be recorded at the start of the Business Day (at 8:00 hrs) (the first round for all conversion transactions).
  • The last round of the clearing of “Urgent” outgoing foreign payments in HRK, HUF and PLN will take place at 9:50 hrs.
  • The last round of the clearing of “Urgent” outgoing foreign payments in RUB will take place at 10:50 hrs.
  • The last round of the clearing of “Urgent” outgoing foreign payments in CHF, CZK, DKK, NOK and SEK will take place at 12:50 hrs.
  • The last round of the clearing of “Express” payments in CZK, “Urgent” SEPA payments and “Urgent” outgoing foreign payments (to all banks in EUR, USD, CAD and GBP) will take place at 13:50 hrs.
  • All orders in CZK, orders in FC, “Express” SEPA payments and “Express” outgoing foreign payments will be cleared at 14:20 hrs.
  • The last round of the clearing of “Express” SEPA payments (with conversion) (to all banks with the exception of KB) and “Express” outgoing foreign payments will take place at 16:50 hrs.
  • The last round of the clearing of all orders in CZK and orders in FC, “Express” SEPA payments (all of them to KB, and without conversion to banks other than KB) and “Express” outgoing foreign payments (without conversion) will take place at 20:20 hrs

In the event that outgoing payment orders in CZK without currency conversion or outgoing payment orders in FC without currency conversion are not cleared, they can be cleared, subject to sufficient funds, in one of the subsequent rounds of multi-round processing on the following two consecutive Business Days, however, not later than at 20:20 hrs. In respect of other Orders that do not entail currency conversion, if following the last round of multi-round processing on their due date, i.e. at 20:20 hrs, they are not processed, uncleared Orders in a Batch are rejected and are no longer processed.

Clearing rules - standard due date (instant)
  • If funds in the account are insufficient during the first round of the processing of an online order with a standard due date, its status will be set to “pending” and the order will be automatically added to multi-round processing and included in further processing rounds (the rounds will be same as for future due dates).
  • If an order is not recorded in any of the rounds due to insufficient funds, its status will change to “pending”; such payments will be processed in the subsequent rounds.

Batch orders

Can I add orders from more companies (payer's account holders) to one file?

No. A single file can only contain orders related to a single subject, i.e. payer's account holder (for payment orders) and beneficiary's account holder (for collection orders).

If I sent a batch that would exceed the subject max. limit of orders per day - will the batch be rejected or will a part of it be accepted?

If you exceed the max. limit of sent orders for a single subject per bank day, the whole batch will be rejected, i.e. no order in the batch will be accepted.